q5bet Privacy Policy — How We Handle Your Personal Data

q5bet ("we", "us", "our") operates the website accessible at https://q5bet.cam and any associated mobile-optimised pages, subdomains or related services (collectively, the "Platform"). q5bet is an English-language online sports betting and casino information platform serving Pakistani users, covering PSL and ICC cricket odds guides, live casino overviews, payment method explainers, responsible gambling resources and related content.

We are committed to protecting the privacy and personal data of all individuals who access or use our Platform, including users in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and across Pakistan. This Privacy Policy describes how we collect, use, store, share and safeguard personal data, and explains the rights available to you in connection with that data.

This Policy is to be read alongside, and forms an integral part of, our Terms & Conditions. In the event of any conflict between this Privacy Policy and the Terms & Conditions with respect to data protection matters, this Privacy Policy shall prevail.

We do not sell personal data. We do not share personal data with third parties for their own marketing purposes without your explicit consent. Any reference to payment methods such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah in this Policy is for contextual and educational reference only — such providers are not data-sharing partners of q5bet unless separately and explicitly disclosed.

For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:

q5bet collects the following categories of personal data, depending on your level of interaction with the Platform:

3.1 Account Registration Data

When you create a registered account on the Platform, we collect:

• Full name
• Email address
• Username and password (password stored in encrypted form)
• Date of birth (for age verification purposes)
• Country and city of residence (e.g., Karachi, Lahore, Islamabad)
• Contact telephone number (where provided)

3.2 Identity Verification (KYC) Data

Where applicable and required, we may request identity verification documents for the purposes of Know Your Customer (KYC) compliance, including:

• Government-issued photo identification (e.g., Pakistani CNIC, passport, driving licence)
• Proof of address documentation
• Payment method verification documents

3.3 Technical and Usage Data

When you visit the Platform, we automatically collect certain technical data, including:

• IP address and approximate geographic location
• Browser type, version and language settings
• Device type and operating system
• Pages visited, time spent on the Platform and navigation paths
• Referring URLs and search terms used to reach the Platform
• Session duration and interaction data

3.4 Communications Data

When you contact our support team by email or any other communication channel, we collect the content of your communications and any personal data included therein, together with metadata such as the date and time of contact.

3.5 Cookies and Tracking Data

We collect data via cookies and similar tracking technologies as described in Section 8 of this Policy.

q5bet collects personal data through the following means:

• Direct collection: Data you provide voluntarily when registering an account, completing a contact form, uploading KYC documents, or communicating with our support team.
• Automated collection: Technical data collected automatically via cookies, server logs and analytics tools when you visit or interact with the Platform.
• Third-party sources: Where applicable, we may receive data from identity verification partners or analytics providers. Any such data sharing is subject to appropriate contractual safeguards.

q5bet processes personal data only where a valid legal basis exists. Depending on the nature of the processing activity, we rely on the following legal bases:

q5bet uses the personal data we collect for the following specific purposes:

6.1 Account Management and Service Delivery

• Creating, maintaining and securing your registered account.
• Verifying your identity and eligibility to use the Platform, including age verification (18+ or the higher minimum required by the operator's licence jurisdiction).
• Providing access to Platform features, content and tools.
• Processing and responding to your support enquiries.

6.2 Platform Security and Fraud Prevention

• Detecting and preventing fraudulent activity, account abuse and unauthorised access.
• Monitoring for compliance with our Terms & Conditions and applicable laws.
• Maintaining the integrity and security of the Platform.

6.3 Responsible Gambling Compliance

• Monitoring account activity to identify potential problem gambling behaviours.
• Administering self-exclusion, deposit limit and time-limit tools where applicable.
• Complying with responsible gambling obligations under applicable licensing requirements.

6.4 Analytics and Service Improvement

• Analysing aggregated usage data to understand how the Platform is used and improve content, navigation and features.
• Conducting internal research and testing to enhance the Platform experience.

6.5 Communications

• Sending transactional communications — including account confirmations, security alerts and policy update notifications.
• Sending marketing communications (only with your explicit consent, and subject to your right to withdraw consent at any time).

6.6 Legal and Regulatory Compliance

• Meeting obligations under applicable laws and regulations, including anti-money laundering (AML) and counter-terrorism financing (CTF) requirements.
• Cooperating with regulatory authorities and law enforcement agencies where legally required.

q5bet does not sell your personal data to third parties. We share personal data only in the following limited circumstances:

7.1 Service Providers and Data Processors

We engage trusted third-party service providers who process personal data on our behalf, strictly in accordance with our instructions and subject to appropriate contractual data processing agreements. These may include providers of hosting infrastructure, analytics platforms, identity verification services and customer support tooling.

7.2 Legal and Regulatory Disclosure

We may disclose personal data to relevant authorities, regulators or law enforcement agencies where we are legally obliged to do so, or where disclosure is necessary to protect the rights, property or safety of q5bet, our users or the public.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring or sale of all or part of q5bet's business or assets, personal data may be transferred to the relevant successor entity, subject to equivalent data protection commitments.

7.4 With Your Consent

We may share personal data with third parties in any other circumstance where you have given explicit, informed consent to such sharing.

q5bet uses cookies and similar technologies to provide, secure and improve the Platform. A cookie is a small text file stored on your device when you visit a website. The types of cookies we use are described below:

8.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function and cannot be switched off. They include session management cookies that enable you to remain logged in during your visit and cookies that support security features. No consent is required for these cookies.

8.2 Analytics and Performance Cookies

These cookies help us understand how users interact with the Platform by collecting aggregated, anonymised data about pages visited, time spent and navigation paths. We use this information to improve our content and user experience. These cookies are only activated with your consent.

8.3 Functional Cookies

These cookies remember your preferences — such as language settings or previously viewed content — to provide a more personalised experience. They are activated with your consent.

8.4 Managing Cookies

You can manage and control cookie preferences through your browser settings. Most modern browsers allow you to refuse cookies, delete existing cookies or receive a notification before a cookie is set. Please note that disabling certain cookies may affect the functionality of parts of the Platform.

q5bet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. Our general retention principles are as follows:

• Account Data: Retained for the duration of your active account relationship with q5bet, plus a reasonable post-closure period as required by applicable legal and regulatory obligations (typically 5–7 years, depending on jurisdiction).
• KYC and Identity Data: Retained for as long as required to meet anti-money laundering, responsible gambling and regulatory compliance obligations.
• Technical and Usage Data: Generally retained in an identifiable form for up to 24 months, after which it may be anonymised or deleted.
• Communications Data: Retained for as long as necessary to resolve the relevant enquiry, and thereafter in accordance with our general data retention schedule.
• Self-Exclusion Data: Retained indefinitely (or for the duration of the exclusion period plus a post-exclusion reference period) to ensure the integrity of responsible gambling controls.

Once the applicable retention period expires, personal data is securely deleted or anonymised such that it can no longer be attributed to an individual.

q5bet implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, alteration or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encrypted storage of passwords and sensitive account credentials.
• Access controls ensuring that personal data is accessible only to authorised personnel on a need-to-know basis.
• Regular security reviews and vulnerability assessments of Platform infrastructure.
• Incident response procedures to address any suspected data breaches promptly and effectively.

Notwithstanding the above, no method of data transmission over the internet or electronic storage is entirely secure. While we implement robust safeguards, we cannot guarantee the absolute security of data transmitted to or from the Platform. Users are responsible for maintaining the security of their own account credentials.

In the event of a data breach that poses a risk to your rights and interests, we will notify affected users and relevant supervisory authorities in accordance with applicable legal obligations.

Subject to applicable law, you have the following rights in respect of your personal data held by q5bet. These rights may be subject to certain limitations and exceptions depending on the nature of the processing and the applicable legal framework:

To exercise any of the above rights, please contact our Data Protection team using the contact details set out in Section 16 of this Policy. We will respond to all verified requests within a reasonable timeframe and in accordance with applicable legal obligations. We may require you to verify your identity before processing any data subject request.

The q5bet Platform is strictly restricted to adults aged 18 years or above, or the higher minimum age required by the relevant operator's licence jurisdiction. We do not knowingly collect, process or store personal data from any person under the age of 18.

If we become aware that personal data has been collected from a person under the minimum age threshold, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has provided personal data to q5bet, please contact us immediately at the address provided in Section 16.

q5bet may process or store personal data on servers located outside Pakistan. Where personal data is transferred to countries that do not provide an equivalent level of data protection to that applicable in Pakistan, we implement appropriate safeguards to ensure that such transfers meet applicable legal requirements.

Such safeguards may include:

• Standard contractual clauses approved by relevant data protection authorities.
• Binding corporate rules where applicable to intra-group transfers.
• Ensuring the recipient country benefits from an adequacy determination by the relevant supervisory authority.

By using the Platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside your country of residence, including jurisdictions with different data protection standards. We take all reasonable steps to ensure that any such transfers are carried out in a manner that protects the confidentiality and integrity of your data.

The Platform may contain references to, or information about, third-party operator websites and services. This Privacy Policy applies solely to q5bet and does not extend to any third-party websites, platforms or services. q5bet is not responsible for the privacy practices of any such third parties.

Where the Platform references payment methods such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah, such references are provided as contextual information for Pakistani users only. q5bet does not operate a data-sharing relationship with these providers. Users who interact directly with any third-party operator or payment provider should review the applicable privacy policy of that third party independently.

q5bet reserves the right to amend, update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or operational requirements. The date of the most recent revision is displayed at the top of this document.

Where material changes are made to this Policy, we will endeavour to provide reasonable advance notice to registered users, such as by displaying a prominent notice on the Platform or by email notification to your registered address.

Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any amended provision, you must cease using the Platform and may request deletion of your personal data in accordance with Section 11 of this Policy.

We recommend reviewing this Policy periodically to stay informed of how q5bet processes your personal data.

If you have any questions, concerns or requests relating to this Privacy Policy, or if you wish to exercise any of your data subject rights as described in Section 11, please contact q5bet's support team using the details below. All communications should be submitted in English or Urdu.